Frequently Asked Questions (FAQs)
About PetsDaily
Where is PetsDaily located?
As-Salt, Jordan.
Do you have a physical store we can visit?
Yes, you can visit our physical location in
Salt Hwy Al-Fandi complex next to Safwa Bank, Al-Salt 19110, Jordan
What are the shipping companies used?
Delivery within As-Salt is done by a PetsDaily representative.
Shipping outside As-Salt is done through a shipping company.
Is delivery available for all cities?
Delivery is available for all regions in Jordan.
What is the delivery time?
Within Amman, Al-Balqa, Al-Zarqa: Up to 24 hours.
Other regions in Jordan: Up to 48 hours
What are the Delivery costs?
Delivery are Free
Payment
What are the available payment methods?
Debit Card
Credit Card
Cash on Delivery
Order
How can I place an order?
Choose the desired products and add them to the shopping cart.
After selecting all the desired products, go to the shopping cart, add any notes if needed, and then click on "Proceed to Checkout."
Fill in the contact information.
Click on the "Place Order" button. Your order will be confirmed through an SMS or email.
How can I track my order?
PetsDaily’s team will contact you after order confirmation to arrange the most suitable delivery time for you.
Can I cancel my order after it's been completed?
Yes, you can contact PetsDaily’s team for assistance with order cancellation at
0785399524
Can I modify my order after it's been completed?
Yes, you can contact PetsDaily’s team for assistance with order modification at
0785399524
Can I order a product through customer service?
Yes, you can place an order through WhatsApp or Instagram direct messages.
IG : petsdaily4
WhatsApp: +962785399524
Returns
What is the return policy?
Please refer to our return policy her.
Others
When are products that are out of stock replenished?
There is no specific time for product replenishment, but we always strive to provide products permanently and as quickly as possible. For inquiries about a specific product's availability, please contact PetsDaily’s team via social media: @petsdaily4 or WhatsApp: 0785399524
Is there a possibility of providing products not available on the website?
For any suggestions, please contact customer service via WhatsApp: 0785399524
